Privacy Policy

This privacy policy sets out how The Big Heart of Merthyr Tydfil Business Improvement District uses and protects any information that you give us when you use this website.

At the BID, we are committed to maintaining the trust and confidence of Levy payers and visitors to our website.

Here you’ll find information on how we use and protect any data/information that you give us when using this website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

To provide ongoing customer service we need to obtain and retain certain personal data.

The following sections provide more detail on the data we collect from you and what happens to that data.


What we collect

Personal data means any information about an individual from which that person can be identified.

It does not include data, where the identity and identifying information has been removed (“Anonymised Data”).

We may collect the following information:

Your full name and contact details including email address and phone number.

You don’t have to give us any of this personal information but if you decide not to provide it you are unlikely to receive our optimal overall customer experience. But that is your choice and we understand that. If you have queries about sharing your data with us please contact us.


How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Full Name and Contact Details – We capture your name and contact details so we can contact you regarding any enquiries you have. If you have queries about sharing your data with us please contact us.


How long we keep your data for

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations.


Whom we share your information with

We do not share your information with any other partner or organisation without first seeking your permission.


Marketing Activities

Prior to sending any marketing communications, we will explicitly request your permission.


General Policies

Your rights to access your information

We want you to feel safe with us having details and we want to keep you informed about how we use the information you give us.

You have the rights to be informed about how your personal data is being used, access any information we hold about you, request correction of your personal data, object to the processing of your personal data, request the erasure of your personal data. If you wish to view, update, amend or delete any personal data we hold about you please get in touch with us at We will try to respond to all legitimate requests within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.


Maintenance and Security of Your Data

We are committed to ensuring that your information is secure. We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have security measures in place to protect your information which we monitor regularly. Unfortunately, despite our best measures and efforts, because of the nature of the Internet, we cannot guarantee that your information will always remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest security systems means that we can never make this promise.


Cookies on this site

Cookies are small text files that are stored on your browser or the hard drive of your computer or other devices when you visit the Site. We use cookies on our website. For more information on cookies, please see our cookie notice.


Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement. Changes to this privacy notice We may change this policy from time to time by updating this page. If we make significant changes we will make that clear on this website or by some other means of contact such as email.